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The Clinician Edge

Reference

Privacy Policy

Effective May 22, 2026.

1. Who we are

The Clinician Edge (“TCE,” “we,” “us”) operates theclinicianedge.com and the continuing-education programs accessible through it. This policy explains what personal information we collect when you visit our site, register for a Mulligan Concept™ course, sign up for our newsletter, or contact us, and how we use and protect that information.

We are committed to transparency. If you have any questions about this policy, email [email protected].

2. Information we collect

We collect the following categories of personal information:

  • Account information. When you sign in with Google to register for a course or access our administrative tools, we receive your email address, full name, and a Google account identifier from Google’s OAuth service.
  • Registration information. When you register for a course, we collect your professional credentials, clinical affiliation, the course and tier you selected, any coupon code you applied, and free-text fields you choose to provide.
  • Payment information. Card and billing details are collected and processed by Stripe, our payment processor. We receive a Stripe transaction reference and the payment status; we do not see or store your full card number.
  • Newsletter / contact information. When you submit the newsletter form or contact us, we collect your name, email, optional location, occupation, and practice environment so we can send relevant updates.
  • Usage and analytics data. We collect aggregated information about how visitors use our site, including pages viewed, referring source, approximate location (city-level), device type, browser, and interaction events. See § 4 for the specific services involved and our cookie practices.
  • Error and reliability data. If our site experiences an error in your browser, we collect technical information (URL, browser, error type, stack trace) so we can fix it. We do not collect form contents in error reports.
  • Communications. Emails you send us, and our responses, are retained for record-keeping and customer service.

3. How we use information

  • To process course registrations and payments, issue tickets and confirmation emails, and provide course-related communications.
  • To send transactional email (registration confirmation, OTP verification, instructor or schedule changes) via our email provider, Resend.
  • To send newsletters, course-launch announcements, and Mulligan Concept™ educational content to people who have asked to receive them. Marketing newsletters are sent via our email marketing partner, Wix, which receives subscriber name, email, and the subscription metadata above.
  • To improve our site and curriculum by analyzing aggregated usage trends (see § 4).
  • To verify your identity and prevent fraud, including by checking course registration eligibility against your professional credentials.
  • To comply with legal obligations (tax records, accreditation body audits, regulatory inquiries) and to enforce our terms.

We do not sell your personal information. We do not share it with third parties for their own marketing purposes.

4. Cookies, analytics, and tracking

We use first-party cookies and similar technologies to operate the site (authentication session, consent preferences) and to measure site usage. We use the following service providers:

  • Google Analytics 4 (via Google Tag Manager). Aggregated site analytics, traffic source, and conversion reporting. Subject to your consent choices.
  • Microsoft Clarity. Anonymous session-replay and heatmap analytics to improve usability. Subject to your consent choices.
  • Stripe. Fraud prevention scripts on the payment flow.
  • Google Maps. Map rendering on our locations pages, which loads Google’s scripts.
  • Cloudflare. Our CDN and DDoS protection layer, which sets a security cookie and may collect non-identifying request metadata.

You can manage your consent at any time via the cookie banner. We implement Google Consent Mode v2 with default-denied analytics and advertising storage; we only invoke analytics scripts after you have granted consent. Essential cookies (authentication, security) are not gated on consent because the site cannot function without them.

5. Third-party processors

We use the following service providers to operate the site. Each processes personal information only on our behalf, under contractual data-processing terms:

  • Google (Firebase Authentication, Google Cloud Platform, Google Maps, Google Analytics, Google Tag Manager). Authentication, hosting, mapping, analytics.
  • Stripe. Payment processing.
  • Resend. Transactional email delivery.
  • Wix. Email marketing platform for newsletters.
  • Microsoft Clarity. Behavioral analytics.
  • Cloudflare. CDN, DNS, and edge security.

6. Data retention

Course registration and payment records are retained as long as required to support continuing-education record-keeping, MCTA accreditation audits, and U.S. tax obligations — typically seven years from the registration date. Newsletter subscriber data is retained until you unsubscribe. Analytics data retention follows each provider’s default (Google Analytics: 14 months; Clarity: 13 months). Error-reliability data is retained for 90 days.

7. Your choices and rights

You may:

  • Unsubscribe from any marketing email by clicking the unsubscribe link at the bottom of that email, or by emailing us.
  • Withdraw analytics consent at any time via the cookie banner.
  • Request a copy of the personal information we hold about you, request correction of inaccurate data, or request deletion of data we no longer need to retain for legal reasons, by emailing [email protected].
  • If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to opt out of any sale or sharing of personal information — noting again that we do not sell personal information.
  • If you are in the EU, UK, or another jurisdiction with GDPR-style data-protection rights, you have rights of access, rectification, erasure, restriction, portability, and objection. The lawful basis for our processing is (a) the contract you entered when registering for a course or subscribing to our newsletter, (b) our legitimate interests in operating and securing the site, and (c) your consent for analytics and marketing cookies.

8. Security

We protect your information in transit with HTTPS, restrict admin access with Google sign-in plus role-based authorization, and store production data in Google Cloud Platform with encryption at rest. Payment card data is handled exclusively by Stripe under their PCI-DSS Level 1 certification. No method of online transmission or storage is perfectly secure, but we work to protect your data and will notify affected users in the event of a material breach.

9. Children’s privacy

Our courses and site are intended for licensed clinicians and students in clinical training. We do not knowingly collect personal information from anyone under 16. If you believe a child has submitted information to us, please contact us at the address above and we will delete it.

10. International users

The Clinician Edge operates in the United States. If you access our site from outside the U.S., your information will be transferred to and processed in the U.S. and other countries where our service providers operate. By using the site, you consent to this transfer.

11. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Effective” date at the top of this page. For material changes, we will notify registered users by email or via a prominent notice on the site.

12. Contact us

Questions, requests, or concerns about this policy or about how we handle your personal information should be sent to [email protected].